Support
Steps for the most common Vertex Match problems. To learn how the game works, see the help page. The game has not been released yet; once it reaches the stores, the store listing is what applies.
My purchase did not show up
In the game store, tap "Restore purchases". It brings back what is permanent, such as ad removal, using the same App Store or Google Play account you bought with. Coins are not restored. If it still does not show up, close and reopen the game and try again; if it persists, contact Vertex through the contact on the store listing and describe what happened.
My progress disappeared or changed
What the game saves about your play stays on your device. Switching devices, deleting the game or clearing its data may therefore restart your progress. Check that you are on the right device and in the right game before asking for help.
Ads do not appear or look wrong
Some ads appear between levels; rewarded ads only appear if you choose to watch them. If a rewarded ad does not load, check your internet connection and try again in a moment. If you bought "remove ads", you stop seeing the ads between levels, but rewarded ads stay on offer because they are optional.
I want to change my consent or tracking permission
Where the law requires it, the game shows Google's consent form before any ad. On iPhone and iPad, it also asks whether you allow the use of the advertising identifier. Declining changes nothing in the game: ads still appear, but they are no longer personalised. On iOS, change your answer in Settings, Privacy and Security, Tracking. On Android, use Settings, Google, Ads. Vertex Match privacy policy.
How do I contact Vertex?
Use the "Developer contact" section of the Vertex Match listing on the App Store or Google Play, once the game is there. We do not ask for personal data on this site. The contact page explains how. Contact page.
Vertex Match has not been released yet: App Store and Google Play coming soon.